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These General Terms of Use (“Terms of Use“) govern access to Tennilytics online platform (the “Website”) and use of the Tennilytics Application (the “Application“). The owner of the Website and Application is Tennilytics d.o.o. Beograd with its registreted headquarters at Belgrade, registration number: *, TIN no. * (“Tennilytics”,”Us” or “Ours”) which provides services to its users ("You", "Your" or "Users") via its Website and Application utilizing functions that are provided on them (“Features“).
Our business is conducted in accordance with the Serbian Law on Electronic Commerce, Law on Obligations, Law on Consumer Protection, Law on the Protection of Personal Data, Law on Advertising and other relevant regulations valid in the Republic of Serbia or in the European Union.
These Terms of Use constitute an access agreement between Tennilytics, on the one hand and You as a User on the other hand. Further on, Terms of Use are not intended and cannot be interpreted as relevant to the provision of any other services that are not explicitly stated in the text. Tennilytics Website, Application and Services are available and intended solely for You as the User, therefore they are not intended for the use or benefit of any third party.
In order to use the Apllication, you must have an active account ("User Account") and accept these Terms of Use. By sending an activation e-mail, Tennilytics confirms the registration and the Apllication can be used immediately after that. Tennilytics is free to accept or reject your registration request.
You are responsible for using the Website and the Application in accordance with the Terms of Use in a lawful manner and in good faith. You must not cause any damage or injury of any kind (including reputational damage) to Tennilytics or any third party. You may not use the Webiste, Application and/or Features in a manner that violates applicable laws or these Terms of Use.
You will need to ensure that all information you provide to Tennilytics through the Webiste or Application arecomplete, accurate and true. You will be solely responsible for any damages or consequences that may arise from the use of false, inaccurate or incomplete information.
Registration on the Platform is free. However, certain services provided by Tennilytics or Features may require a fee. Before using any service or Feature, Tennilytics will indicate whether a fee is charged.
You are responsible for all activities performed through Your User Account, including but not limited to in accordance with applicable personal data protection regulations. You are responsible for all other activities that occur on your User Account and agree to maintain the security and confidentiality of your User Account at all times. Unless otherwise permitted in writing by Tennilytics, you may only have one account at one e-mail address.
We reserve the right to restrict use of the Application at our sole discretion at any time with or without notice. You may not use Application for any illegal or unauthorized purpose. You may not, while using the Application, violate any laws to which you are subject as a User. You may not modify, adapt or hack the Application, i.e. the user account or modify any other application in such a way as to falsely imply its connection with the Application. You may not and may not in any way be authorized to resell the use of the Application, i.e. the services to any third party representing it as your private property or with the addition of compensation.
If certain aspects of the services are not available due to incorrect data registered, we cannot be held responsible for this. You also agree to keep your user credentials confidential, i.e. not to disclose your username and password to access the system. You may not authorize third parties to use Your User Account, nor may you transfer it to a third party in any other way. In some cases, You will be asked to provide proof of identity in order to provide you with the service, and failure to comply with this request may result in the denial of the service by the Tennilytics. If You suspect that Your User Account has been used or accessed by third parties, notify us immediately.
If there are reasons to believe that the information You have provided in order to register on the Application and use the services violates or is likely to violate any of the provisions in these Terms of Use, we will take appropriate action, including but not limited to to deny access to and use of the Application.
You may use Application and Website through your User Account and only for the purposes specified in section above.
By accepting Terms of Use, You agree that Tennilytics is free to change, add new or remove Features or to close the Website or Application or to replace it with another IT Solution at its sole discretion at any time.You are not allowed to:
• offer for sale, market, distribute, sublicense, assign, share, timeshare, (re)sell, rent, lease/provide Application and/or Features in whole or in part, unless expressly permitted by Tennilytics. You may not commercially exploit any content or data obtained from the website, Application or from the Features; or
• to reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, underlying ideas, algorithms, structure or organizational form of the Application, Website and its Features.
All text, graphics, user interfaces, databases, trademarks, trademarks and computer code ("Content") including but not limited to the design, structure, selection, expression and arrangement of such Content on the Website or Application is owned or licensed by Tennilytics and is protected by copyright, trademark and other intellectual property rights. Except as expressly provided in these Terms of Use, no part of the Website or Application and no Content may be copied, reproduced, published, uploaded, transmitted or distributed in any way to any other computer, server, website or other medium for publication or distribution, without the express prior written consent of Tennilytics.
Tennilytics will use reasonable efforts to ensure that the Website and Application are available 365 days a year except during scheduled maintenance periods. This will be announced in advance as far as possible, on the platforms or by email.
The Website and/or Application are considered available as long as you are able to log into your User Account and access the Features. Tennilytics makes no specific guarantees regarding the continued operation of these platforms, nor regarding the level of service to identify or resolve reported problems.
Any type of notification or communication, which is permitted or required in accordance with these Terms of Use will be sent to the email address You provided when creating Your User Account. In the event that any party does not exercise a certain right or legal remedy from Terms of Use or the applicable legislation, this will not be considered a waiver of that right or legal remedy and such a case will not prevent further exercise of another right or legal remedy based on Terms of Use.
Tennilytics may suspend Your use of the User Account at any time and without notice in the event of:
• misuse, fraud, illegal and/or use contrary to good faith;
• a material breach of your obligations under these Terms of Use;
• well-founded suspicions of a security incident;
• extraordinary maintenance works;
• suspension or restriction prescribed by law, court decision or request of a state authority.
Following such suspension, You must:
• immediately terminate your current use of the User Account; and
• stop using Website and Application as well as its Functions in the future.
Failure of Tennilytics to enforce the rights and/or privileges under these Terms of Use shall not be construed as a waiver of, nor shall it prevent Tennilytics from requiring at any time thereafter Your strict compliance with the contractual provisions.
You agree that Tennilytics shall not be liable to you or any third party for any suspension of your access to Your User Account
When creating a User Account, You are obliged to provide information about a valid payment method, i.e. data from your payment card that you will use to pay for the services. You will receive an invoice to your registered email address each time you use the Services. User undertakes not to use someone else's payment card when using the Application, i without the consent of that person.
When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form. Data security during purchases is guaranteed by the payment card acceptor, so the entire payment process is carried out on the bank's website. Payment card information is not available to our system at any moment.
For all questions related to these Terms of Use and their application, you can contact our customer service, which is available via the email address: djordje.canic995@gmail.com.
For our part, we will make the necessary efforts to respond to all incoming support requests within a reasonable time frame and in accordance with the law.
The User hereby guarantees: (a) thathe has the right and ability to become a User and undertakes to act inaccordance with these Terms of Use; (b) will comply with all applicable lawsand regulations relating to the use of the Application and Website; and (c)will comply with all obligations arising from these Terms of Use.
All content displayed or used on the Website is provided without any conditions or guarantees as to its accuracy on our part. You bear the risks associated with using the Application its services and the Internet.
We will not be responsible for any loss or damage caused by a virus, distributed denial of service attack or other technologically harmful material that may infect your electronic and/or mobile equipment, computer programs, data or other proprietary material due to your use of the Application and/or Website, nor to download any content on it or on any website linked to it.
The limitations set forth in this Section apply to: (i) actual damages and lost profits, including, but not limited to, damages for lost profits or other intangible losses and (ii) all consequences of the action or claim in the aggregate including, without limitation, breach of contract, breach of warranty, tort, negligence, gross negligence, willful tort, misrepresentation and other fraudulent acts.
The restrictions set forth in this section are not intended to exclude or modify your rights as a consumer that are guaranteed by applicable law.
The restrictions set forth in this section will continue to apply after the termination of Terms of Use. The restrictions will also apply if any of the remedies listed in Terms of Use are officially determined to be inapplicable or waived.
By accepting these Terms of Use, You agree to indemnify Tennilytics for all damages, including attorney's fees and court costs, arising from: a) Your use of the Application, i.e. the services beyond the established rules; b) violation of any provision of Terms of Use; c) misuse of confidential data; d) violation of the rights of any third party; e) violation of the intellectual property of the content of the Tennilytics.
Provisions specified in this section will be valid even after the termination of Terms of Use.
At the moment of acceptance of Terms of Use you undertake to comply with them. There is no limitation regarding the period of validity of the Terms of Use. However, You may terminate the relationship established between You and Tennilytics at any time by deactivating Your User Account.
In the event that any provision of Terms of Use are declared by a competent court to be invalid or unenforceable, remaining provisions shall remain in effect.
The invalidity of any provision of Terms of Use does not entail the invalidity of Terms of Use as a whole.
By accepting Terms of Use, you agree that all disputes arising between you and Tennilytics during the use of the Application or in connection with the services will be resolved amicably. Otherwise, if it is not possible to reach an amicable solution, all disputes arising from or in connection with Terms of Use will be referred to the competent court in the Republic of Serbia, and in order to protect the rights that the party considers to be threatened or violated.
Terms of Use will be interpreted in accordance with the laws of the Republic of Serbia.Tennilytics may change these Terms of Use at any time.
Tennilytics will notify you of any changes to these Terms of Use in text form (eg. by email) ("change notice").
Tennilytics d.o.o. Beograd (“Tennilytics”) is committed to protecting and respecting your privacy.
This Privacy Policy (“Policy”) explains the basis on which we process any personal data we collect from or about you, or that you or any third party provide to us, not only from the use of our website (“Website”), but also in connection with managing our workforce, conducting our business and from any other means. Please read the following carefully to understand our practices regarding how we process personal data and how we will treat it.
We may revise this Policy from time to time. The most current version of this Policy will govern our use of your personal data. If we decide to change our Policy, we will post the updated Policy on this Website and update the Policy modification date. Please check back regularly to review any changes to this Policy.
“Personal data” means any information or set of information that relates to an identifiable individual, either directly or indirectly. Personal data does not include information that is encoded or anonymized.
“Processing” is any action or set of actions performed with personal data or sets thereof (e.g. collection, storage, use, reproduction, publication, deletion or destruction).
This Policy is issued in order to comply with the General Data Protection Regulation of the European Union (“GDPR”) and the Serbian Law on Personal Data Protection (“LPDP”). Tennilytics supports the rights that the GDPR and LPDP enable. We believe that you have the right to be in full control of your data, regardless of your location.
Legal basis for processing the categories of personal data listed below is:
1) Consent, Article 6 (1) (a) of the GDPR, as well as Article 12 para. 1 point 1 of the LPDP;
2) Agreement, Article 6 (1) (b) of the GDPR as well as Article 12 para. 1 point 2 of the LPDP. For (pre-) contractual reasons, we also need to collect personal data in order to provide services and fulfill obligations arising from concluded agreements with you or to respond to your request;
3) Legitimate interest, based on Article 6 (1) (f) of the GDPR, as well as Article 12 para. 1 point 6 of the LPDP, in particular to guarantee security and improve the services we provide to you, as well as to facilitate the use of the content and services of our Website.
Tennilytics may also process your personal data for other reasons that are provided in GDPR or LPDP.
Personal Data
Website allows us to communicate with the world and to connect with you. In this context, we may collect some personal data from you for different purposes and by relying on different legal bases, as it will be detailed down below.
We may collect and process the following data about you:
• Information that you provide by filling in forms on our internal or external websites, including our Website, and information you provide on independent partner websites that is transferred to us. This includes information provided at the time of registering to use our Website, subscribing to our services, posting material or requesting further services. We may also ask you for information when you report a problem with our Website, our software and services or reporting suspected piracy.
• If access to our services is created by or at the request of an organization (an “Organization”) of which you are an employee, contractor, member, agent or other participant (each such user referred to as an “Organization User”) your “Organization’s Administrator” may provide us with certain personal data, such as your name, email address, and telephone number and organization name.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of your visits to our Website including, but not limited to, traffic data, data regarding the Website pages you visit, weblogs, and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access.
• Information that you supply to us in the course of general marketing and other business activities.
• Information that you provide or disclose on notice boards, newsgroups, community feedback sites, email systems, forum facilities, chat rooms, or similar features that we may establish on our site.
• Information that is provided to us by third parties such as our business partners, in the course of providing and supporting our products and services.
• Information that you supply to us or that we obtain/create in the course of your application for employment or engagement (for example, salary, performance evaluations, benefits data and background checks).
• When you register on our Website, we collect information about you, including, but not limited to, your name, surname, e-mail address, your mobile phone number, data about your height and weight.
• Credit card information. You can pay for Tennilytics App services using a payment card. Users send payment card data directly to one of the payment services that are PCI/DSS compliant, through the Tennilytics App or Website that engaged that service. Therefore, Tennilytics does not directly process or store card data.
Whether or not you choose to provide the information we request is entirely up to you and you are not under any statutory or legal obligation to provide Personal Information. But if you choose not to provide the information we request, you may be unable to purchase products or services or access certain services, offers, and content on the Website.
IP addresses and other Technical Information
When you visit our site, we may collect information about your computer, including where available, your IP address, domain name, operating system and browser type, certain hardware or device information and other technical information. This is information about browsing actions and patterns and the use of certain software products and apps, and does not identify any individual except where user settings are configured by the user to provide personal data or where we have expressly notified you in the course of registering for, or accessing a service that personal data will be collected.
Website Cookies & Beacons
Our Website uses cookies (a small piece of information that is placed on your computer when you visit certain websites) to distinguish you from other users, to track your browsing pattern and to build a profile of how you and other users use our site. This helps us to provide you with a good experience when you browse any of our sites and also allows us to improve our site. If you have an online account with us, Tennilytics also uses cookies to recognize you to pre-fill forms to save you time. Tennilytics does not mandate Cookies for you to access our sites, and you may freely set your browser to reject all Cookies or prompt you to accept or reject them. Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies which are stored on your computer for longer. We may collect information through web beacons about your web browsing activities such as the address of the page you are visiting, the address of the referrer page you had previously visited, the time you are viewing the page, your browsing environment and your display settings. We do this in order to optimize your browsing experience, the use of web-based services and provide you with relevant information on Tennilytics products and interest based advertising. Please be aware that if you choose to block cookies, you may not be able to sign in or use those features, and preferences that are dependent on cookies may be lost. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.
Third-Party Hosting
The Company contracts with a third party to maintain and host the Website. Therefore, any information you submit, including personal information, will be placed and stored on a computer server maintained by this third-party host. The third party has agreed to implement technology and security features and strict policy guidelines to safeguard the privacy of your personal information from unauthorized access or improper use.
P3P Policy Setting
All information contained within this Policy supersedes browser P3P Policy settings, which may have been set to insure maximum access to our software as a service applications, while at the same time maximizing the protection of our users. Only those representations presented here in writing will be honored; any changes, oral, or otherwise, will not be honored.
In general, we will only process personal data where the processing is in our legitimate business interests or required to perform an agreement with you or our corporate client. We use personal data held about you in the following ways:
• To ensure that content from our Website is presented in the most effective manner for you.
• To provide you with information, products or services that you request from us or which we feel may interest you.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service, updates to our Website, new Tennilytics product offerings or special events hosted or sponsored by Tennilytics or its business partners.
• In order to enforce or apply our terms of use of our Website, our software licenses, hosted services, and other agreements.
• To protect the rights, property, or safety of Tennilytics, our customers, or others.
• Provide information about future products and services that may suit your particular interests.
• Help identify you if you lose your password.
• Help you find information on the Website, analyze trends, track your activities, infer your interests.
• Otherwise gather information about individual users of our products, services, and market segments.
We may provide information to you in the form of emails, mailings, website displays or other correspondence methods.
We are interested in your views, we value your feedback and we may therefore set up notice boards, newsgroups, community feedback sites, email systems, forum facilities and/or chat rooms on our sites. Any information that you disclose via such facilities will be used in accordance with the terms of service for the particular forum and in the absence of such terms of service, this Policy.
However, we can of course not control and be responsible for other parties’ use of the personal data which you make available to them through such facilities and otherwise on our sites. We encourage you to be careful about what personal data you share in this way.
We will only use and share personal data in ways that are relevant for the purposes for which the information was collected or subsequently authorized by you.
To Other Third Parties
We may transfer or disclose personal data to other third parties who agree to process such personal data in accordance with our instructions and provide appropriate technical and organizational security measures.
Such third parties may include:
• Our authorized resellers and business partners for the limited purposes of offering our products and associated services.
• To trusted businesses or persons to process it for us, solely on our behalf.
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If any Tennilytics entity, or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use of any of our websites and other agreements; or to protect the rights, property, or safety of Tennilytics, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
• Government agencies or other third parties as authorized by applicable law: (i) to comply with legal, regulatory, or reporting requirements (such as reporting to tax authorities and employment regulators), (ii) in the event we are required to respond to a court order, subpoena, discovery request, or other legal process, or if, in our good faith opinion, such disclosure is required by law, (iii) at the request of governmental authorities conducting an audit or investigation, (iv) to verify or enforce compliance with applicable employee policies, laws, rules, or regulations, (v) in connection with corporate restructurings or potential acquisitions, mergers, or sales, or (vi) whenever we believe disclosure is necessary to limit the legal liability, or to protect or enforce the rights, interests, or safety, of you, Tennilytics, our subsidiaries and affiliates, other employees, or third parties.
It is Tennilytics policy to never sell your information to list brokers or similar entities for commercial gain.
Whenever possible or reasonable, your personal data will not be shared with external recipients or will only be shared after having been anonymized or pseudonymized to further protect your privacy.
In certain circumstances you may have the right to ask us not to process your personal data (“opt-out”).
We will usually inform you (before collecting your data) how we intend to use your data or if we intend to disclose your information to any third party for the purpose for which it was collected. If you want to opt-out please contact as set out below.
You may also opt-out of future marketing correspondence by updating your preferences using the link on the footer of e-mail correspondence.
Upon request, we will provide you with reasonable access to personal data about you in our possession, and will take reasonable steps to permit you to correct, amend, or delete personal data that you demonstrate to be inaccurate or incomplete. If you have an online account on or Website or App, you may access the data that Tennilytics has recorded and update or correct the information at any time.
You may also opt-out of future correspondence by updating your preferences. When updating personal data about you, we may ask you to verify your identity before we can act on your request.
We may reject requests that are fraudulent, unreasonably repetitious, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), or would be extremely impractical (for example, requests concerning information residing on backup tapes).
Where we can provide information access and correction, we will do so at no cost to you, except where it would require a disproportionate effort. We aim to protect information from accidental or malicious alteration or destruction. Accordingly, after your information is deleted, we may not immediately delete residual copies from our active servers or remove information from our backup systems.
We will take reasonable steps to ensure that personal data that we process is reliable for its intended use, accurate, complete, and current. You are responsible for the accuracy of all personal data you provide to us. We will use reasonable efforts to maintain the accuracy and integrity of the personal data we obtain, and to update it as appropriate. We will take reasonable steps to ensure that personal data is reliable for its intended use.
We have implemented, and will maintain current, reasonable physical, technical, and organizational security measures for the purpose of protecting the personal data in our possession from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we have security measures in place to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk.
Adherence by Tennilytics to this Policy may be limited to the extent required to meet a legal, governmental, national security, or public interest obligation.
Tennilytics will conduct periodic internal compliance audits of our relevant privacy practices to verify adherence to this Policy. We encourage individuals covered by this Policy to raise any concerns they have about the way we process their personal data by contacting us at the address below.
Tennilytics commits to resolve questions and complaints about your privacy and its collection or processing of your personal data. Individuals who believe that Tennilytics is not complying with the terms of this Policy, can contact Tennilytics by email at djordje.canic995@gmail.com. We will answer any questions and to investigate any concerns or complaints. We will do our best to internally resolve any complaints and disputes regarding the use and disclosure of personal data brought to our attention.
Our IT Security & Privacy Officer
We have appointed an IT Security & Privacy Officer, who is responsible for ensuring that the protection of your Personal Information or other information collected is carried out in accordance with this Policy. The following person serves as our IT Security & Privacy Officer: Đorđe Canić, Belgrade, email: djordje.canic995@gmail.com.
As a rule, your personal data will only be processed in Serbia and in the European Economic Area. It may be the case however that one of the above-mentioned recipients with whom some data must be shared is located in another jurisdiction. In that case, Tennilytics will only transfer your personal data in accordance with and when permitted by the applicable privacy and data protection laws.
In particular, if you are located in the European Economic Are (EEA) and one of the recipients of your personal data is located outside of the EEA in a country that is not offering an equivalent level of data protection according to applicable legislation, Tennilytics undertakes to adopt a transfer tool and supplementary measures to ensure an equivalent level of protection for your personal data.
Our Website is not directed to children younger than age eighteen (18) or under the age of sixteen (16) in the EU. We do not knowingly collect personal data from children under these ages on any of our sites and we will delete any such information later determined to be from such young person, unless we have received consent to collect such personal data from the child’s parent or guardian. In the event a parent or guardian believes that his/her child has provided information to Tennilytics and wishes that data to be removed or corrected, please contact Tennilytics as described below.
Our Website may, from time to time, contain links to and from the websites of our authorized resellers, business partners, industry forums, analysts and to other sites that are relevant to our products and services. Additionally, for some of the functions within our websites we link to/use third party suppliers for example, when you visit a page with videos embedded from or links to YouTube or slideshare. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
In certain circumstances, if you are an EEA or Serbian resident, you may exercise the rights available to you under applicable data protection laws as follows:
• If you wish to inform, access, correct, update or request deletion of your personal data, you can do so at any time by contacting us using the contact details below.
• In addition, you can object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data. Again, you can exercise these rights by contacting us using the contact details provided below. You have right to data portability whenever you have provided us with personal data (i.e., the right to receive your personal data in a commonly used and machine-readable format and transmit them to another controller).
• If we have collected and process your personal data with your consent, then you can withdraw your consent at any time. This may mean your access to certain services is restricted or denied as a result. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Personal data will be stored and kept as long as needed to carry out the purposes described in this Policy or as otherwise required by applicable law. Your personal data will be deleted, except when we have a legal obligation to keep them for a longer period (for instance, for tax compliance) or when an issue has occurred and we have a legitimate interest to retain them for a longer period to protect our interests, including for the establishment, exercise or defense of any legal claim (for instance, in the event of fraud or misuse of the Website).
This Policy may be amended from time to time. Any changes we may make to our Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. When amendments are made, we will revise the “last updated” date at the top of this Policy.
If you have any questions or concerns about our use of your personal information or this Policy, please contact us using the following details: IT Security & Privacy Officer: Đorđe Canić, Serbia at email: djordje.canic995@gmail.com.
Version: 1.0 dated 25th August, 2024.